RETURN AND REFUND POLICY

1. General Overview

• You have 30 calendar days from the date of the invoice to return a product or request a refund. This means that the day the invoice is created for your order will mark the start of the 30-day period.
• Products must be returned in original condition, along with original packaging, labels, tags, and any accessories that came with the item.
• Refunds will be provided in the same form of payment that was used to purchase the item unless otherwise specified or agreed upon between both parties.
• The act of making a purchase on www.TheShoppersChoice.com constitutes a legal agreement that the customer has read, understood, and accepted all terms and conditions outlined in this refund and return policy. This agreement may serve as evidence in legal matters between the customer and Newision Shoppers Lifestyle Pvt Ltd.

2. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

• Unused Condition: The product must be in new, unused, and unworn condition. Products showing signs of use, wear, or damage will not be accepted for returns.
• Original Packaging: The product must be returned in its original packaging, including all tags, labels, accessories, and manuals.
• Proof of Purchase: A valid proof of purchase, such as the original invoice or receipt, must accompany the return request.
• 30-Day Period: The return request must be initiated within 30 days from the date of invoice creation. Any request made after this period will not be entertained.

3. Non-Returnable and Non-Refundable Items

Certain items are not eligible for returns or refunds, including but not limited to:

• Personal Hygiene Items: Products related to personal care, health, cosmetics, and skincare (such as makeup, creams, lotions, and body products) are not eligible for returns once opened.
• Undergarments and Intimate Wear: Products such as undergarments, swimwear, and other intimate apparel are non-returnable for hygiene reasons.
• Customized or Personalized Items: Any product that has been altered, customized, or personalized per the customer’s request is non-refundable.
• Final Sale Items: Items sold as part of a clearance sale or marked as "final sale" are not eligible for returns or refunds.
• Digital Products: Digital products or services, such as downloadable files, subscriptions, or gift cards, are non-refundable.

4. Steps to Initiate a Return

To return a product, follow the steps outlined below:

1. 1. Contact Customer Support:Send an email to [support@theshopperschoice.com] or fill out the return form on our website, providing your order number, invoice details, and reason for the return.
2. 2. Wait for Approval:Our team will review your request and respond with further instructions. If approved, we will provide details on how to ship the product back to us.
3. 3. Pack the Product Securely:Ensure that the product is packed securely in its original packaging to prevent damage during transit. Include all accessories, manuals, and packaging.
4. 4. Return the Product:Ship the product to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect upon delivery

5. Return Shipping and Costs

1. Return Shipping Responsibility:Unless the product is damaged or incorrect, the customer is responsible for all return shipping costs. We recommend using a reliable shipping service with tracking options, as Newision Shoppers Lifestyle Pvt Ltd is not responsible for any product lost or damaged in transit.
2. Damaged or Incorrect Products:If the product received is defective, damaged, or not as per your order, we will bear the cost of return shipping. You will also be entitled to a full refund or replacement, depending on your preference.

6. Refund Process

Once we receive and inspect the returned product, you will be notified of the approval or rejection of your refund. If approved, refunds will be processed as follows:

1. Original Payment Method:Refunds will be issued back to the same payment method used during the purchase. If for any reason, the original payment method is no longer available (such as an expired credit card), please notify our customer service team to discuss alternative arrangements.
2. Partial Refunds:
In certain cases, a partial refund may be issued if:
3. The product is returned with missing components or accessories.
4. The product is returned damaged or in used condition.
5. Processing Time:Refunds will typically be processed within 7 to 14 business days of receiving and inspecting the product. Processing times may vary based on your payment provider.

7. Exchanges

If you wish to exchange a product for the same item (due to size, color, or defect), contact our customer support team within the 30-day period to initiate the exchange process. Exchanges are subject to availability, and the same eligibility criteria for returns will apply.

8. Timely Returns

Returns and refund requests must be initiated within 30 days from the date of the invoice. Returns requested after the 30-day window will not be accepted, and no refunds or exchanges will be granted.

9. Return of Damaged or Defective Products

In the event that a product arrives damaged, defective, or incorrect, you must notify us within 48 hours of receiving the item. Contact our customer support team with evidence, such as photos of the damaged or defective product, and we will work to resolve the issue by offering a replacement or a full refund.

10. Non-Compliance with Return Conditions

If a returned product does not comply with the conditions listed in this policy, we reserve the right to:

• Reject the return and ship the product back to you at your expense.
• Issue a partial refund based on the condition of the returned product.
• Deduct shipping and handling fees from the refund amount.

11. Legal Binding Agreement and Evidence

By making a purchase on www.TheShoppersChoice.com, the customer acknowledges that they have read, understood, and agreed to the terms and conditions set forth in this policy. This policy, including its terms, serves as a legally binding contract between the customer and Newision Shoppers Lifestyle Pvt Ltd.

• Evidence in Legal Disputes: This policy may serve as legal evidence in any dispute arising between the customer and Newision Shoppers Lifestyle Pvt Ltd concerning returns, refunds, or exchanges.
• ◦ Customer Agreement: Completing a purchase implies that the customer agrees to these terms, and no additional signatures or agreements are required.

12. Refund and Return Limitations

• Repeated Returns: If Newision Shoppers Lifestyle Pvt Ltd suspects that a customer is abusing the return policy (e.g., repeated returns, misuse of products, etc.), the company reserves the right to deny future returns and may limit or cancel the customer's access to the platform.
• Discrepancies in Claims: In cases of fraudulent return claims, where a customer attempts to return items that were not originally purchased from TheShoppersChoice.com, we reserve the right to take appropriate legal action.

13. Changes to This Policy

Newision Shoppers Lifestyle Pvt Ltd reserves the right to modify, amend, or update this return and refund policy at any time. Any changes to the policy will be effective immediately upon posting on www.TheShoppersChoice.com. It is the customer’s responsibility to review the return and refund policy before making a purchase. Continued use of the platform or making purchases after the policy has been updated signifies the customer’s acceptance of the revised terms.

14. Customer Responsibility

By purchasing products from www.TheShoppersChoice.com, customers agree to the following responsibilities:

• Adherence to Policy: The customer acknowledges that failure to adhere to the terms of this policy may result in the denial of their return, refund, or exchange request.
• Return Procedures: It is the customer’s responsibility to follow the steps and procedures outlined in this policy when initiating a return or requesting a refund.

15. Contact Us

For any questions or further clarification on this return and refund policy, you can reach out to our support team at:

• Email: theshoperschoice@gmail.com
• Phone: +9118002025022
• Office Address: Newision Shoppers Lifestyle Pvt Ltd, Motherowala, Dehradun, Uttarakhand